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Welcome to Wolverine AccessWolverine Access is your gateway to U-M's administrative information systems. It is intended for members of the U-M community...students and their parents/family, prospective students, faculty, staff, alumni, retirees, and some sponsored affiliates. |
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Starting September 19 (students) and October 3 (staff/faculty), you will receive a prompt to review and update your addresses, emergency contacts, and UM Emergency Alert preferences once a year. Learn more.
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NEW: Chat with 4HELP Monday–Friday from 8 am to 5 pm: chatsupport.it.umich.edu
Use our self-serve feature to submit a service request online and track its progress; call 764-HELP; or send an e-mail to 4HELP@umich.edu. Visit the ITS Service Center website for more information.
By your use of these resources, you agree to abide by SPG 601.7 - Proper Use of Information Resources, Information Technology, and Networks at the University of Michigan, in addition to all relevant state and federal laws. Users of student data should review the FERPA FAQs.
Enterprise Data Service
U-M Data Warehouse Human Resource data set currently unavailable
Issue Symptoms: Inaccessible
Due to problems with the refresh process, the tables in the Human Resource data set are unavailable at this time.
Users will receive an Oracle error message stating the table or view does not exist when trying to access the data set.
Status: Open
Start Time: 09/16/2016 21:07
Anticipated End Time: Unknown
Enterprise Data Service
U-M Data Warehouse Classroom Utilization tables currently unavailable
Issue Symptoms: Inaccessible
Due to problems with the refresh process, the Classroom Utilization tables in the Space Management data set are unavailable at this time.
Users will receive an Oracle error message stating the table or view does not exist when trying to access Classroom Utilization Tables in the Space Management data set.
Status: Open
Start Time: 09/16/2016 19:16
Anticipated End Time: Unknown
Identity and Access Management Application Services, Sponsor System password resets
Cannot reset Type 2/Type 3 passwords via Sponsor System
Issue Symptoms: Degradation
Due to an incompatible cryptographic library password resets for Type 2 and Type 3 identities via the Sponsor System do not currently work All other functions of the Sponsor System are unaffected Password resets for Type 1 identities are always done using the UMICH Account Management application https: password it umich edu and are unaffected by this problem with the Sponsor System Passwords for Type 2 and Type 3 identities can be reset by the account owner using the UMICH Account Management application or by contacting 4Help We will be making an update to the Sponsor System on Saturday night...
Status: Open
Start Time: 09/13/2016 15:00
Anticipated End Time: 09/17/2016 23:30
Research Administration Application Service
PEERRS Lookup is Failing in eResearch Proposal Management
Issue Symptoms: Intermittent issues
There is an intermittent issue causing the PEERRS lookup to fail from the eRPM system. As a result users may see an error code displaying on certain pages.
Status: Open
Start Time: 09/08/2016 15:30
Anticipated End Time: Unknown
Analytics and BI, Mreports
MReports UDC Data refresh schedule change
Issue Symptoms: Degradation
Until Further Notice: Due to database performance contention, the MReports UDC Data will be refreshed less frequently. Instead of hourly during the day, it will be refreshed at 7:30 am, 12:30 pm, 5:30 pm and 6:30 pm. This is in response to incidents regarding slowness of reports and report failures. Thank you for your patience while we find a solution.
Status: Open
Start Time: 09/02/2016 10:02
Anticipated End Time: Unknown
Learning Management
Install hotfix 2014.3.2196.0_ELM-97172 on MyLinc Production
Issue Symptoms: Degradation
The MyLinc application may be temporarily unavailable or will be slow while the patch is installed.
Status: Scheduled
Start Time: 09/17/2016 23:00
Anticipated End Time: 09/18/2016 07:00
Financial Application Service
FINPROD PS92 Oracle 12c and Linux RHEL6 Upgrade
Issue Symptoms: Outage
https://docs.google.com/document/d/16OXY1alVYGc9eFJadtq8YlNuB5-kd-qwhmwH7Qrs6Mk/edit#heading=h.2esv6zdt2xp4
Status: Scheduled
Start Time: 09/15/2016 17:00
Anticipated End Time: 09/19/2016 06:00