Frequently Asked Questions

Wolverine Access is the gateway for U-M students, faculty, staff, alumni, and parents to securely access University information systems.

If you don't have a uniqname and password, refer to the following document Procedures for Getting a Uniqname. For security reasons, new passwords cannot be issued to you via e-mail or over the phone. If you forget your password or need to have it changed, go to the Accounts Office on your campus:

• Ann Arbor campus ITCS Accounts Office
• Flint campus ITS Accounts Office
• Dearborn campus ITS Accounts Office

Always choose a safe password. Students, faculty, staff, and alumni on the Ann Arbor campus, see How to Change Your UMICH Kerberos Password. For non-Ann Arbor campuses, visit the Information Technology Services sites for your campus:

• U-M Flint
• U-M Dearborn

• For students, online help includes definitions for column headings and fields on Web pages, plus hints for using pages.
• Faculty and GSIs can use the Help button on the navigation bar on all pages in Wolverine Access. Help for the Advising Report includes definitions of terms found in the report. Help for the Class Roster includes step-by-step procedures for each function.
• Administrative system users should search for specific eLearning courses and documentation on My LINC.

• Do not use the browser Back button to navigate. Use the menus, breadcrumbs, navigation buttons, and shortcut keys provided in the application.
• Navigate to frequently used pages by creating favorites.

See the hours of operation. Systems are available most of the time, except during regular maintenance hours. Announcements are posted on Wolverine Access to notify you of any service interruptions.

Services accessed through University Business are primarily for administrative and instructional staff. In addition to a uniqname and password, University Business users may need to take specific training before access is granted.

Logging out protects the personal and sensitive data in the U-M administrative systems. Always complete the Sign Out and Log Out process when you've completed your work through Wolverine Access and log out of the computer completely (especially if you use a shared computer in a Campus Computing or ResComp Site).

When you are finished, complete this four-step process below to ensure that your information is secure. If you fail to completely log out, your authentication continues for 120 minutes after your last transaction

1. Sign out of the system (Student Business, University Business, etc.)
2. Log out of Wolverine Access
3. Click Log Out on the Log Out screen
4. Click Yes on the Security Alert screen

If you fail to completely log out, your authentication to Wolverine Access systems continues for 120 minutes after your last interaction. “Time out" periods vary:

• Single Login Service - 120 minutes
• Student Business - 15 minutes
• University Business - 60 minutes
• Faculty Business - 60 minutes
• Employee Business - 15 minutes

Ann Arbor campus students and alumni who have a uniqname and UMICH Kerberos password use Student Business to update their home address and phone number.

All U-M employees and retirees use Employee Self-Service.

U-M Students should contact:

• On campus phone: 4-HELP or 4-4357
• Off campus phone: 734-764-HELP or 734-764-4357
• E-mail: online.consulting@umich.edu

U-M Faculty or staff should contact:

• On campus phone: 6-7000
• Off campus phone: 734-936-7000
• Web: Online Help Desk
• See Hours of Operation for more info

It is important to understand your rights and responsibilities when using computing resources at the University of Michigan. A listing of Information Technology Policies includes:

Policies from the U-M Standard Practice Guide

• Proper User Policy SPG 601.7
• Identity misrepresentation SPG 601.19
• Privacy of email and files SPG601.11

University Guidelines and Resources

• Password Security (R1192)
• Software use (R1174)
• Guidelines for Implementing the Proper Use Policy: Responsible Use of Technology Resources (R1103)
• Proper Use of Administrative Data (Access & Compliance)

Most student administrative business is handled electronically in the Student Business. Preview demonstrations (Flash Player with audio) of Student Academics and Enrollment and Campus Finances and Financial Aid.

• Assign Proxy - Instructors have the option to assign a Proxy for a class section. Assigning a Proxy for a class section allows someone who is not assigned to teach a class to enter and/or approve grades for the class. It is expected that most instructors will enter their own grades.
• Advising Report - Academic Advisors can view and print Advising Reports for individual students. The Advising Report displays the same information as the Unofficial Transcript, with the following additions: admit term, student groups, test results, student placement test scores, recommendations, and rationales.
• Degree Audit Report - Faculty Advisors can view and print Degree Audit Reports for individual students. The Degree Audit Report is used to determine if requirements for a degree are met or which requirements still need to be completed.
• Class Roster - Faculty and GSIs can access and export Class Rosters for class sections they are currently teaching. Features include lists of enrolled students, waitlisted students, and those who have been granted permission to enroll but who have not yet enrolled; ability to customize the information displayed; option to receive e-mail updates triggered by enrollment; and ability to send e-mail to all or some of the students enrolled in a class, those who are waitlisted, etc.
• Faculty Schedules - Faculty and GSIs can access a schedule of their class sections as a list or in calendar format.
• Grade Rosters - Instructors and proxies who have been assigned Grade Roster or Approve Grade Roster access for a class section can input (individually or via upload) and/or approve grades using. Grade Rosters are generated on the Friday before the last day of classes.
• LSA Undergraduate Advising File Access - LSA Academic Advisors can access the LSA Undergraduate Advising File system directly from Faculty Business > View Advisee Information > Student Details.
• Student Address Information - Academic Advisors can view Address Information for their advisees.
• Student Enrollment Appointments - Academic Advisors can view Enrollment Appointments for their advisee  to determine when students are able to register for classes each term.
• Student Class Schedule - Academic Advisors can view Class Schedules for their advisees by term.
• Student Grades - Academic Advisors can view Grades for their advisees by term.
• Student Telephone Information - Academic Advisors can view Telephone Information for their advisees.

• An introduction and FAQs are available on the Parents & Family Web site.
• Information about Parent and Family access for eBilling and Student Account Information is available on the Student Financial Operations Web site.

All temporary and regular U-M employees on all campuses can view their current and past pay stub information through Employee Business > Payroll and Compensation > View Paycheck.

All benefits eligible employees and retirees from all campuses can view their current and future benefits in Employee Business > Benefits. Newly hired, eligible employees from all campuses can use eBenefits to make their initial elections into benefit plans. During the Open Enrollment period, elections can be made by all active benefits eligible employees from all campuses.

Alumni information can be stored in two U-M databases, depending on when you were a student.

• If you attended before August 1993, your information is electronically stored only in Alumni Information. You can update your information using the My Alumni Information link.
• If you attended in Fall 1993 or later, your information is electronically stored in Student Records and in Alumni Information. You should update your information in both places using the My Alumni Information link and the My Student Records link.

Alumni who attended after Fall 1993 can order a transcript (or view an unofficial transcript) online through Wolverine Access Student Business or My Student Records. See the Registrar's Office web site for information on ordering a transcript directly from their office,

Alumni need a U-M uniqname and UMICH Kerberos password to use these functions in Wolverine Access. If you don't have a uniqname and password, refer to:  How do I get a uniqname and UMICH Kerberos password?

eResearch Regulatory Management is the web-based system for the review and approval process for Human Subjects Research Applications and Institutional Biosafety Committee (IBC) Recombinant DNA Registrations.

eResearch Proposal Management (eRPM) is  a new web-based system to accommodate the electronic routing, approval, and submission of funding proposals to external sponsors, including grants.gov.

Review the information in FAQ format for Regulatory Management and Proposal Management.

PEERRS, the Program for Education and Evaluation in Responsible Research and Scholarship, is a Web-based instruction and certification program for members of the University community engaged in or associated with research.

All U-M faculty who are Principal Investigators or Co-Investigators must be certified in several topic areas covered by PEERRS, accomplished by passing a short test. Other faculty, staff and students who are engaged in human subjects or animal research are also required to obtain certification in these areas. All other members of the U-M research community are invited to use the modules and certification tests to improve their knowledge and awareness of responsible research practices.

Visit the PEERRS Overview and FAQ.

• Students and parents can click the Help link at the top of all system pages to open online help. It provides instructions for using pages and contact information. Preview help from the Student Business Help Menu or My Student’s Center Help Menu.
• Faculty and GSIs can click the Help link at the top of all system pages to open online help. It provides instructions for using pages and contact information. Preview help from the Faculty Center Help Menu.
• Administrative system users should search for specific eLearning courses and documentation on My  LINC.

Wolverine Access  can be used with Windows and Macintosh platforms. The supported Web browsers and operating systems are as follows:

• Windows 2000 or XP- Internet Explorer version 6 or 7
• Macintosh OSX - Safari 3.0, 3.1.1, Firefox or Internet Explorer via Citrix

To get the best performance:

• Keep Cookies and pop-ups enabled
• Do not open more than two browser windows at a time

More Web browser and operating system support information

• Use the menus, links, buttons, and shortcut keys provided in the application.
• Do not use the browser Back button.